Frequently Asked Questions

Q. Can I place an order online?
A. Yes. You can buy online from our current range, 24 hours a day, 7 days a week.

Q. Can I also place orders on phone, by fax or by post?
A. Yes you can. By Phone: Simply call us on 0845 - 0958145 with your order and our customer representatives will be glad to help you. By Fax: You can also fax us your orders at 01924 527318. By Post: You can post your orders to Smartkiddiescare, Old Mill House, 26 Old Mill View, Thornhill Lees, Dewsbury, West Yorkshire. Post Code: WF12 9QJ, UK. For Fax and Postal orders please send us your cheque or card details such as card number, expiry date and the last three digits on the signature panel.

 Q. How do I make payments?
A. Our Online store accepts all major credit cards. You can also pay by personal cheque. If you are shopping from outside UK, place your order and your credit card company will convert the transaction into your own currency.

Q. What is your delivery schedule? How long does it take to deliver?
A. All goods are delivered via the Royal Mail with their standard parcel post service or Parcelforce and usually delivered to your address within 3 to 5 working days. If you would prefer next day delivery by courier service than this can be arranged, please e-mail us for our current prices for this service.

Q. What are you Shipping and Handling charges?
A. Delivery is free within Mainland U.K. Outside Mainland U.K. a delivery charge of £6.99 is applicable(Retail Purchase).In case of Wholesalers its fixed 8.99 shipping cost within UK Mainland and 14.99 for outside UK If you are unsure where you are located, click here.

Q. What do I do if I am having difficulties while shopping online?
A. We have taken the utmost care to ensure that all the links on our site are working and that you enjoy your online shopping experience. However, in case of any errors, please contact us at info@smartfashions.com or our website development partners - Pegasus InfoCorp at info@pegasusinfocorp.com